How can we help?

1.Who we are

Witzzart is operated by Witzzart Private Limited, a company registered in India with its office at 104, Venture Enclaves, Bedla Road, Udaipur, Rajasthan 313001. We are DPIIT-recognised and MSME-registered.

These terms are an agreement between you and us. They apply whenever you browse Witzzart, create an account, book an experience, or publish one. If something here doesn't sit right with you, write to us before you use the platform — we'd rather talk than surprise you.

2.What Witzzart is (and isn't)

Witzzart is a place for art. Today, that means Experiences — ticketed workshops, performances, exhibitions, and gatherings hosted by artists, both in person and online. Our Artwork shop and public Talent board are marked coming soon; when they open, these terms will grow to cover them and we'll tell you what changed.

Here is the honest shape of our role: we are the venue, not the performer. When you book an experience, the agreement to deliver it is between you and the artist hosting it. We provide the listing, the booking, the payment rails, the confirmation, and the support in between. We curate who can publish and we step in when things go wrong — but we don't run the events ourselves.

3.Your account

You need an account to book or publish. Keep your details accurate and your password to yourself — what happens under your login is your responsibility, so tell us quickly if you think someone else has been in your account.

Accounts are for people 18 or older. Younger art lovers are very welcome at events that permit them — with a parent or guardian handling the booking and, where the event page says so, accompanying them.

4.Bookings, tickets, and prices

When you book, you'll see the ticket price and our booking fee separately, before you pay. Payment is collected securely through Razorpay; we never see or store your full card details.

Once payment succeeds, your booking is confirmed and your confirmation email is your ticket. Carry it (on your phone is fine) along with a government-issued ID. Each event page states its own details — venue, timings, age restriction, what's provided, what to bring — and those details form part of what you're booking.

Cancellations, refunds, and payment problems have their own home: the Refund, Cancellation & Payment Policy. It is part of these terms.

5.If you publish on Witzzart

Publishing an experience means you're making a real commitment to real people. The Artist Guidelines, Health & Safety Guidelines, and Photography & Media Policy — the three things you acknowledge when creating an event — are part of these terms for you.

You go through verification before your first listing goes live. You set your own prices, capacity, and content. We deduct our commission from your earnings and pay the rest to your bank account after your event completes, as described in the Refund, Cancellation & Payment Policy.

6.Your content and ours

Artists own their art. Full stop. Publishing on Witzzart transfers nothing. What you give us is permission — a non-exclusive licence to display the images, text, and media you upload, on the platform and in our promotion of the platform and of you, for as long as your content is live with us. If you take a listing down, we stop using it for new material, though it may persist in things already published (a past event page, a printed poster, an archived post).

Upload only what's yours or what you have the right to use. Don't list someone else's work as your own — that's the fastest way off the platform.

The Witzzart name, wordmark, and the platform itself are ours. Enjoy them; don't copy, scrape, or resell them.

7.Behaving on the platform

A short list, honestly held:

• Be truthful — in listings, profiles, reviews, and messages.
• Keep bookings and payments on the platform. Taking a Witzzart-discovered transaction off-platform removes every protection we can offer, and it undermines the place for everyone.
• No harassment, discrimination, or intimidation — toward artists, attendees, or our team.
• No unlawful use — of the platform, or of events booked through it.
• Don't interfere with the platform's operation, security, or other people's accounts.

If these are broken, we may remove content, cancel bookings, withhold a payout connected to the breach, suspend, or close an account. We aim to be proportionate: an honest mistake gets a conversation; a pattern, or something serious, gets action.

8.Third-party services

Payments run through Razorpay under their terms. Online events may use Zoom or similar links provided by the artist. Venue facilities at in-person events belong to their venues. We choose our partners with care, but their services are theirs, not ours.

9.Limits of our responsibility

Art experiences are real-world activities — paint gets mixed, kilns get hot, people gather in rooms. Artists are responsible for running their events safely (that's what the Health & Safety Guidelines are for), and attendees are responsible for their own belongings and for judging what activities suit them.

To the extent the law allows: we're not liable for the acts or omissions of artists, attendees, or venues; we're not liable for indirect or consequential losses; and our total liability to you in connection with a booking is limited to the amount you paid us for that booking. Nothing in these terms limits what cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.

10.Changes to these terms

The platform is growing, and these terms will grow with it — particularly when the Artwork shop and Talent board open. When we make a meaningful change, we'll update the date at the top and, for significant changes, tell you by email or on the platform. Continuing to use Witzzart after a change means you accept it.

11.Governing law and disputes

These terms are governed by the laws of India. Courts at Udaipur, Rajasthan have jurisdiction over disputes — though our genuine preference is that you never need them. Write to us first; almost everything is resolvable over a conversation.

Our Grievance Officer, named in our Privacy Policy, acknowledges complaints within 48 hours and resolves them within the timelines required by Indian law.

1.What this covers

This policy explains how Witzzart Private Limited handles personal data on witzzart.com. It's written to meet the Digital Personal Data Protection Act, 2023 and the rules under it — but mostly it's written so you can actually read it.

2.What we collect

• Account details — name, email, and password (stored hashed), or your Google sign-in.
• Booking details — which events you book, tickets, amount paid, and the transaction reference Razorpay gives us.
• Artist details — if you publish: your profile, your listings, your bank account for payouts, and the identity documents we check during verification.
• Support conversations — emails to us, so we can actually fix things and remember what we promised you.
• Usage basics — device and log information that keeps the platform working and secure.

What we deliberately don't hold: your card numbers, UPI PINs, or netbanking credentials. Payment happens on Razorpay's secure systems, and what returns to us is a confirmation and a reference — not your instrument.

3.Why we collect it

For exactly what you'd expect: creating your account, confirming your bookings, sending your ticket, paying artists after their events, answering your support requests, keeping the platform safe from fraud and abuse, and meeting our legal obligations (tax, accounting, and lawful requests from authorities).

We'll email you about your bookings and account — that's service, not marketing. If we ever want to send you anything promotional, you'll have a clear way to say yes and an equally clear way to say stop.

4.Who sees your data

• Razorpay — to process your payment and, for artists, your payout.
• The artist hosting your event — your name and booking details, because they're preparing seats, materials, and a welcome for you. They receive what hosting requires, not your payment information, and they may use it only for the event.
• Service providers — the email service that delivers your confirmation, and the infrastructure the platform runs on.
• Authorities — when Indian law genuinely requires it.

That's the whole list. We do not sell personal data, and we don't hand it to advertisers.

5.How long we keep it

For as long as your account is active, and after that only as long as Indian law requires us to keep records — financial and tax records, for instance, have statutory retention periods. When neither your account nor the law needs a piece of data, we delete it.

6.Your rights

Under the DPDP Act you can:

• Access — ask for a summary of the personal data we hold about you and how it's been used.
• Correct — have inaccurate or incomplete data fixed. Most of it you can edit yourself in Settings & Privacy.
• Erase — ask us to delete your data, and we will, except what the law requires us to retain.
• Withdraw consent — as easily as you gave it. Some things (like holding a confirmed booking) can't function without certain data, and we'll tell you plainly when that's the case.
• Nominate — name someone to exercise these rights for you if you're unable to.
• Complain — first to our Grievance Officer below; and if we don't resolve it, to the Data Protection Board of India.

To exercise any of these, email support@witzzart.com with the subject "Privacy request". We'll verify it's really you, then act on it.

7.Children

Witzzart accounts are for adults (18+). Children attend events under a guardian's booking, at events whose age restriction permits them. We don't knowingly collect a child's personal data, and we don't track children or target advertising at them — under the DPDP Act, we couldn't and we wouldn't.

8.How we protect it

Encrypted connections, hashed passwords, access limited to the people who need it to help you, and payment data kept off our systems entirely by design. No system on earth is breach-proof; if one ever meaningfully affects your data, we'll notify you and the Data Protection Board as the law requires.

9.Grievance Officer

Our Grievance Officer for privacy and platform complaints is Govind Dixit, Director, reachable at support@witzzart.com and at our Udaipur office address. Complaints are acknowledged within 48 hours and resolved within the timelines Indian law prescribes.

10.Changes to this policy

When the Artwork shop and Talent board open, this policy will be updated to cover them before they handle your data. Meaningful changes get a notice, not just a quietly edited date.

1.Paying for a booking

Every payment on Witzzart runs through Razorpay — UPI, cards, and netbanking. Before you pay, you'll see the ticket price and our booking fee (5% of the ticket, plus GST) as separate lines. The total you see is the total you pay; there is nothing added afterwards.

The moment payment succeeds, your booking is confirmed and your confirmation email — which is your ticket — is sent.

2.Cancelling a booking

Plans change; we get it. To cancel, email support@witzzart.com with your booking email and the event name. A person — not a form — handles it from there.

Because every experience is different — a twelve-seat pottery workshop with prepared clay is not a hundred-seat performance — we review each cancellation against the event's own timeline: how far away it is, its registration deadline, and what the artist has already committed. As a rule of thumb, the earlier you write to us, the better the outcome. Requests made well before the registration deadline are generally refunded in full, less the booking fee. Requests after the deadline, or not turning up, are generally not refundable — by then, your seat and materials have been prepared and held for you.

When we confirm a refund, it returns to your original payment method, usually within 5–7 working days depending on your bank.

3.When an event is cancelled or changed

If the artist cancels, you are refunded in full — booking fee included — automatically. You don't need to ask; we notify you by email and the refund goes back to your payment method.

If an event materially changes — a new date, a new venue — we'll email you the update. If the new plan doesn't work for you, contact us before the event and we'll cancel your booking with a full refund.

For circumstances nobody controls — extreme weather, public restrictions, and the like — we work with the artist to reschedule first. If a reschedule isn't possible or doesn't suit you, the full-refund rule above applies.

4.Failed and duplicate payments

If money left your account but no confirmation arrived, the payment failed mid-way — Razorpay reverses these automatically, usually within 5–7 working days. If you were charged twice, or a reversal hasn't landed after a week, email us your transaction ID and booking email; we'll trace it with Razorpay and set it right.

5.Artist payouts

Artists are paid to the bank account on their profile after their event completes. We deduct our 5% commission from ticket earnings and transfer the rest via Razorpay. Payouts are processed within 7 working days of event completion.

Where a booking is refunded, that ticket doesn't form part of the payout. If an event is cancelled by the artist, no payout arises from it. Your dashboard shows every booking behind every payout, so nothing about your money is a mystery.

6.If something feels wrong

Talk to us first — support@witzzart.com, with your booking details. Most payment matters are resolved in a few messages. Formal complaints go to our Grievance Officer (below), acknowledged within 48 hours. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

1.The spirit of the thing

Witzzart exists so your art can work for you — so a workshop fills, a performance sells, and the people who came once come back. Everything in these guidelines serves one idea: when someone books a Witzzart event, what they get matches what they were promised. Artists who honour that build reputations here. The platform's job is to make sure that reputation pays.

2.Verification

Before your first listing goes live, we verify who you are — identity, and the bank account your payouts will reach. It's not a judgment of your art; it's what makes a platform where strangers hand over money to other strangers trustworthy. Verification is typically completed within 2–3 working days, and we'll write to you if anything needs a second look.

3.Honest pages, honest listings

• Your work, really yours. Your profile and listings must show your own work. Listing or teaching someone else's work as your own is the one unforgivable thing here.
• Real photos. Banner and gallery images should show your actual work, venue, or past events — not stock imagery of someone else's studio.
• Accurate details. Date, venue, duration, age restriction, what's provided, what to bring, and skill level — attendees plan around these. Write them as carefully as you'd want them written for you.
• Honest pricing. The ticket price you set is what your attendees see, alongside our booking fee. No off-platform surcharges at the door.

4.Running your event

Start on time, deliver what the page promised, and provide the materials you listed. Follow the Health & Safety Guidelines — they're one of the three things you acknowledged when publishing, and they're the difference between a memorable evening and a bad story. Honour your event's age restriction at the door, and honour the Photography & Media Policy when cameras come out.

5.Cancelling, and your standing

When you cancel an event, every attendee is refunded in full, automatically — and some of them rearranged their week for you. So cancel only when it's truly unavoidable, and tell us as early as you possibly can so attendees hear it from us before they've left home.

One cancellation is life. A pattern is a problem: repeated or late cancellations reduce your visibility on the platform and can lead to suspension. Your reliability is part of what attendees are buying.

6.Keeping it on the platform

Bookings and payments for Witzzart-listed events go through Witzzart. Moving a discovered transaction off-platform strips your attendee of refund protection, strips you of proof anything was ever agreed, and quietly starves the place that brought you together. It's also a breach of these guidelines. Your own audience from outside Witzzart is, of course, entirely your own.

7.Conduct

Your event is a room full of people who trusted a stranger's page. Repay that: no harassment, no discrimination, no intimidation — of attendees, fellow artists, or our team. Treat complaints as information, not insult. Artists who make people feel unwelcome don't stay on Witzzart.

8.When guidelines are broken

Proportionality is the rule. An honest slip gets a conversation. Repeated issues get warnings and reduced visibility. Serious breaches — misrepresentation, safety negligence, off-platform dealing, misconduct toward attendees — can mean delisting, withheld payouts connected to the breach, or account suspension. Where the law is broken, we cooperate with authorities.

9.As the platform grows

When the Artwork shop and Talent board open, guidelines specific to selling artworks and taking commissions will be added here — and existing artists will hear about them first.

1.A shared responsibility

Art experiences are physical: rooms fill, kilns heat, blades cut lino, resin cures. Nobody can outsource safety entirely — artists are responsible for running safe events, and attendees are responsible for following instructions and knowing their own limits. These guidelines set the floor every Witzzart event stands on. Acknowledging them is one of the three commitments every artist makes before publishing.

2.Venue basics (for artists)

• Capacity is a promise. Never admit more people than your listing's capacity or than the room safely holds — whichever is smaller.
• Know your exits. Keep them unobstructed, and know where the nearest first-aid kit and fire extinguisher live.
• Ventilation for anything with fumes — solvents, resins, aerosols, firing.
• One person owns emergencies. At every in-person event, one named person (usually you) knows the plan: nearest hospital, who calls, who clears the room.

3.Materials and activities

If your event involves anything sharp, hot, electrical, or chemical — carving tools, hot wax, kilns, dyes, resin — give a plain safety briefing before anyone touches it, provide the protection the activity calls for (gloves, eye protection, aprons), and supervise first-timers closely. List any materials attendees commonly react to (latex, certain dyes, nuts in snacks) on your event page so people can flag allergies before they arrive, not after.

Food or drink at your event? Serve what you'd serve your own family, from sources that comply with local food-safety rules.

4.Age restrictions

Set your event's age restriction honestly when you publish — a sip-and-paint evening and a kids' clay morning are different rooms — and honour it at the door. Where minors attend, they attend with a guardian unless your listing explicitly provides qualified supervision.

5.For attendees

Follow the artist's instructions with tools and materials. Tell them about allergies or conditions that matter to the activity — before it starts. Supervise your children. And if an activity feels beyond you, say so; every good artist would rather adapt than have you push through.

6.Online events

Joining links are sent to your booking email — don't share them publicly. Artists: use waiting rooms or registration-matched entry where your platform allows, and never ask attendees for payments or personal information inside a call.

7.When something goes wrong

Injuries first, paperwork second — handle the person, call for help if it's needed. Then report any serious incident to us at support@witzzart.com within 24 hours: what happened, when, and what was done. We follow up on every report. Events run in ways that ignore these guidelines can be delisted, and artists who are negligent with people's safety don't remain on the platform.

8.Our role

We set these standards, require every artist to commit to them, and act on reports — including removing events and artists. What we don't do is operate venues or supervise events, so on the day, the room belongs to the artist and the judgment belongs to everyone in it.

1.Why cameras are part of it

Good documentation is how the next attendee decides to come, and how an artist's page fills with real moments instead of stock photos. So at many Witzzart events, photos and short video are taken — sometimes by the hosting artist, sometimes by our team.

2.Notice and opting out

If an event will be photographed or filmed, the artist must make that clear — on the event page where it's planned, and with a word or a small notice at entry. If you'd rather not appear, tell the host when you arrive. Hosts must make a reasonable accommodation: a seat outside the frame, a heads-up before wide shots, and care in what gets published. Wide crowd shots at large events can't always exclude everyone, but nobody should ever be a close-up subject against their wishes.

Photographing children takes more than a notice — it takes the guardian's explicit okay.

3.How images are used

Media from events may appear on the event's page, on artist profiles, on Witzzart's website and social channels, and in features about our artists. When an artist's work appears in our media, we credit the artist. We don't sell event media to third parties, and we don't use it to advertise anything other than Witzzart and its artists.

4.Your own photos

Take photos for your own memories — that's half the joy. Be decent about other guests, and respect the host's word when a work, a technique, or a space is marked no-photography (galleries and works-in-progress often are). If you post publicly, tagging the artist is the kindest habit on the internet.

5.For artists

You own the media you shoot at your own events, and the acknowledgement you make when publishing commits you to the notice-and-opt-out rules above. If Witzzart's team shoots at your event, we'll share the good frames with you — use them on your page with our blessing.

Press or commercial crews at an event need our prior written okay, arranged through support@witzzart.com.

6.Taking an image down

If a photo or video on Witzzart's channels includes you and you want it gone, email support@witzzart.com with a link or screenshot. We'll remove it from our channels promptly — normally within a few working days — and confirm when it's done. For media on an artist's own external channels, we'll connect you with the artist and expect them to act in the same spirit.